Job Title: Customer Service Representative (Bulk & Warehouse)
Company Overview:
We are recruiting on behalf of a prominent Canadian trucking and logistics leader specializing in the transportation of dry bulk materials. With a legacy of over 70 years in business, our client is known for its stability, industry expertise, and commitment to excellence in the supply chain sector.
Position Type: Temporary-to-Permanent
Compensation: $24.00/hour or $53,040/annum
Hours: 8:30 AM – 5:00 PM (Includes a 30-minute on-site lunch and standard breaks)
Timeline: Mentoring period from Feb 1 – Mar 31. Solo start date is April 1 (with ongoing support available).
Role Overview:
- We are seeking a detail-oriented Customer Service Representative to manage the intersection of customer relations, rail logistics, and warehouse administration. This role is perfect for someone who enjoys a mix of proactive problem-solving and systematic data management. In this position, accuracy is our top priority—we value precision over speed.
Key Responsibilities:
Customer Support & Communication
- Serve as the primary point of contact for customer inquiries and issue resolution.
- Provide ad-hoc reports and Proof of Delivery (POD) documents upon request.
Railcar & Logistics Management (Boisbriand & Milton)
- Monitor CP, CN, and Quebec Gatineau listings for inbound customer railcars.
- Oversee railcar inventory, including coordinating shunts and releasing empty cars.
- Investigate and reconcile inventory variances beyond normal reconciliations.
- Record daily scale ticket numbers to ensure accurate month-end yard invoicing.
Warehouse Administration & Invoicing:
- Process daily warehouse invoices triggered by task-based emails.
- Audit warehouse paperwork to ensure all services are captured for billing.
- Create and maintain daily schedules for bulk loading and packaging across both the Milton and St. Therese (QC) locations.
Accounts Payable & Courier Handling:
- Review, approve, and synergize invoices from carriers, couriers, and scaling services.
- Manage outbound courier shipments via FedEx, UPS, and Purolator.
- Prepare all month-end billings for storage and scaling.
Reporting & Office Coordination:
- Compile month-end reports, including car demurrage, customer inventory, and storage reports.
- Ensure all monthly corrections are accurately reflected in final storage billing.
- Manage office hospitality: Coordinate weekly snack and coffee orders with vendors.
Candidate Requirements:
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Meticulous Attention to Detail: You take pride in "zero-error" data entry and thorough record-keeping.
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Organizational Skills: You can manage multiple schedules and logistics streams simultaneously.
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Proven Reliability: You are looking for a long-term home with a stable, established Canadian company
