Our client is a world leader in gases, technologies, and services for industry and healthcare. With 65,000 employees across 59 countries, the group serves 4.3 million customers and patients.
Days: Monday - Friday
Pay rate: $22.50/hr
Urgent Request - Backfill (covering for sick leave)
Job description:
Our client, a well-established national organization, is seeking an Accounts Receivable Agent to join their large and collaborative collections team on an urgent contract basis. This position is a backfill for a leave of absence and offers an excellent opportunity for an experienced Accounts Receivable or Collections professional to contribute within a fast-paced corporate finance environment.
The successful candidate will play a critical role in supporting the organization's financial health by managing customer accounts, driving collections activities, resolving payment disputes, and maintaining positive customer relationships.
Key Responsibilities
- Manage daily collections activities for an assigned portfolio of customer accounts.
- Proactively contact customers via phone, email, and other communication channels to secure payment of outstanding balances.
- Monitor aged receivables and follow up on overdue, unapplied, or unidentified payments.
- Investigate and resolve customer disputes related to invoices, pricing discrepancies, billing issues, and payment inquiries.
- Collaborate with Sales, Customer Service, and other internal departments to ensure timely resolution of account issues.
- Identify potential credit risks and escalate concerns when necessary.
- Maintain strong customer relationships while balancing collection objectives.
- Accurately document collection activities, customer communications, and follow-up actions within internal systems.
- Support process improvement initiatives and contribute to achieving departmental collection targets.
- Assist with other accounts receivable and administrative duties as required.
Qualifications
Required
- Minimum 3 years of Accounts Receivable, Collections, or related finance experience.
- Strong understanding of accounts receivable processes and basic accounting principles.
- Excellent customer service, communication, negotiation, and conflict-resolution skills.
- Strong organizational and time-management abilities.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Detail-oriented with strong analytical and problem-solving skills.
- Comfortable working independently while collaborating with cross-functional teams.
Preferred
- Experience managing a portfolio of customer accounts and meeting collection objectives.
- Bilingual (English/French) professionals preferred (not required)
- Commercial collections experience.
- Experience using ERP systems such as SAP, Oracle, or similar platforms.
- Proficiency with Microsoft Excel, Google Workspace, and other business applications.
- Bilingual French/English communication skills are considered a strong asset.
- Post-secondary education in Accounting, Finance, Business Administration, or a related field is preferred.
